Terms and Conditions

Last updated: 8/24/25

1. Booking and Payment


All travel arrangements are subject to availability and are considered confirmed only upon receipt of a deposit or full payment. A non-refundable deposit (as specified at the time of booking) is required to secure reservations, with the remaining balance due no later than the supplier’s final payment deadline. Accepted payment methods include major credit/debit cards and approved payment channels. Failure to make timely payments may result in cancellation and forfeiture of funds.


2. Cancellations and Refunds



All cancellation requests must be submitted in writing via email. Our cancellation fees are as follows (in addition to supplier penalties):
  • 91+ days prior to departure: $50 per person
  • 31–90 days prior to departure: $150 per person
  • 30 days or less: $200 per person 
Certain bookings (including flights, hotels, or promotional fares) may be completely non-refundable. Refund eligibility depends on supplier policies.

3. Changes by the Client



Requests for changes (travel dates, names, or itinerary adjustments) must be made in writing. Changes are subject to supplier approval, availability, and any applicable fees. Some arrangements may be non-changeable or non-refundable once confirmed.



4. Changes by the Company




We reserve the right to modify or cancel travel arrangements due to unforeseen circumstances (e.g., weather events, political unrest, airline schedule changes, or supplier cancellations). In such cases, clients may be offered an alternative or a refund, subject to supplier policies.




5. Travel Documents and Insurance





We reserve the right to modify or cancel travel arrangements due to unforeseen circumstances (e.g., weather events, political unrest, airline schedule changes, or supplier cancellations). In such cases, clients may be offered an alternative or a refund, subject to supplier policies.




6. Liability






Destinations R Us (Cruise Planners) acts solely as a booking agent for independent suppliers (airlines, hotels, cruise lines, ground operators, etc.) and is not liable for their acts, errors, or omissions. We are not responsible for delays, cancellations, injuries, property loss, or additional costs caused by suppliers, force majeure events, or client actions.





7. Complaints







Any issues should be reported immediately to your tour representative or local operator during travel. Unresolved complaints must be submitted in writing within 14 days of trip completion for review.






8. Governing Law







These Terms & Conditions are governed by the laws of the State of Virginia, with disputes subject to the exclusive jurisdiction of the courts in Hanover County, VA.






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